1st Line Support

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. After-hours on-call comes around every fourth week.

The role:

The 1st Line Support is the first point of contact for staff with computer, phone, printer and account problems. Remote within Spain. The team meets in Madrid once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

In this role you will:

Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Track hardware inventory and warranty status in the asset system. Connect remote users to VPN and troubleshoot access issues. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Escalate network, server and application problems to the right team with clear notes. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Minimum qualifications:

0-2 years of help desk or desktop support experience. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Valid driver's licence and reliable transportation for travel between sites. Familiarity with Microsoft 365 admin tasks. High school diploma or GED required. Associate degree in IT preferred.

Preferred qualifications:

Network+ or Microsoft MD-102 certification. Basic PowerShell scripting. Intune, Jamf or SCCM/MECM. ITIL 4 Foundation.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay: €17,000 - €22,000/year

Perks and benefits:

Private health insurance. Overtime paid. Paid training. Meal vouchers. Training budget. Flexible remuneration plan.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Madrid IT S.L..