1st Line Support

About the job

The magazine covers outdoor recreation, travel and gear, in print six times a year. We're looking for a 1st Line Support to join our team. This is a remote role. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote within Latvia. The team meets in Daugavpils once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

The job includes: support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone; reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID; track hardware inventory and warranty status in the asset system; install and update approved software and remove anything unlicensed; write and update knowledge base articles for common problems.

Requirements:

1-2 years of help desk or desktop support experience
High school diploma or GED required. Associate degree in IT preferred
Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage.

We offer private medical care, life insurance, overtime paid, multisport card and annual bonus.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kļaviņš Mārketings SIA.