1st Line Support

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Storm duty is mandatory, and overtime during outages is common.

About the role:

As 1st Line Support at Cypressgate, you'll handle day-to-day IT requests for about 250 employees across two offices. The work is on site and cannot be done remotely.

What you'll be doing:

• Install and update approved software and remove anything unlicensed.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Escalate network, server and application problems to the right team with clear notes.

Qualifications:

• 1+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's licence and reliable transportation for travel between sites.

Nice to have:

• Intune, Jamf or SCCM/MECM.
• ITIL 4 Foundation.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Salary range: €23,000-€28,000 a year

Benefits:

• Health insurance (mutuelle) covered at 60%.
• Profit-sharing.
• RTT days.
• Meal vouchers.

Due to the number of applications, only shortlisted candidates will be contacted.

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cypressgate SARL.