1st Line Support

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

Job summary

We want someone who stays calm with frustrated users and keeps good notes in the ticket. As 1st Line Support at Corvane, you'll handle day-to-day IT requests for about 250 employees across two offices. This role is fully remote within India.

Duties

• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes
• Write and update knowledge base articles for common problems

Minimum qualifications

• 1+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience
• Experience with Active Directory user and group management

Nice to have

• Intune, Jamf or SCCM/MECM
• Network+ or Microsoft MD-102 certification

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Meal coupons
• Overtime pay

We may close the role early, so do not wait too long to apply.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Pvt Ltd.