1st Line Support

Looking for a 1st Line Support who wants to stay somewhere for a while. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Fully remote. You can work from anywhere in India. We talk mostly in Slack and hop on quick calls when something needs discussing.

In this role you will:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Keep ticket notes and time entries up to date
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Minimum qualifications:

• 1+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks

Pluses:

• Experience supporting healthcare, legal or manufacturing environments
• Basic PowerShell scripting
• ITIL 4 Foundation

Schedule: Weekdays, 7:00 AM to 3:30 PM

Why work with us:

Pay: ₹5.5-6 LPA

• Paid leave
• Overtime pay
• Gratuity

Company overview:

Dentists, insurance agents and law offices make up most of the client list. We started in 1995 and have grown to about 32 people.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cedarridge IT Pvt Ltd.