1st Line Support

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in India. We started in 1991 and have grown to about 9,000 people. Hail season means long days for field adjusters.

About the role

As 1st Line Support at Caskridge Mutual, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote within India. The team meets in Ahmedabad once a quarter, travel covered.

Day to day

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system

Required qualifications

• 1+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• Familiarity with Microsoft 365 admin tasks
• Valid driver's licence and reliable transportation for travel between sites
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management

Preferred qualifications

• Experience supporting healthcare, legal or manufacturing environments
• Network+ or Microsoft MD-102 certification

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Salary: ₹5,50,000 - ₹6,50,000 per year

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Overtime pay
• Internet reimbursement

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskridge Mutual.