1st Line Support

The position

Our team is growing and we are hiring a 1st Line Support. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Our Service Desk team closes around 600 tickets a month and needs one more person on the desk. We are headquartered in Broomfield and have been hiring remotely since 2020. Employment is through our payroll partner in Australia. Salary is paid monthly in local currency. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Connect remote users to VPN and troubleshoot access issues.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Requirements

• 1+ years of help desk or desktop support experience.
• CompTIA A+ certification or equivalent hands-on experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Working knowledge of Windows 10/11 and basic macOS support.
• Familiarity with Microsoft 365 admin tasks.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Perks and benefits

• Company laptop.
• Co-working space stipend.
• Wellness allowance.
• Paid parental leave.

The company

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Typical projects include office moves, server migrations to Azure, and replacing aging switches and access points.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Broomfield IT LLC.