1st Line Support Analyst

White Creative is an independent agency with 400 employees in offices across the US. Deadlines move when clients change their minds, so plans have some slack built in.

The 1st Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 4 hours of overlap with US Eastern time. Day-to-day communication is in Slack and Google Meet.

YOUR RESPONSIBILITIES

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Connect remote users to VPN and troubleshoot access issues
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed

SKILLS AND EXPERIENCE

• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• Working knowledge of Windows 10/11 and basic macOS support
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred

DESIRABLE

• Intune, Jamf or SCCM/MECM

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

PERKS AND BENEFITS

• Monthly internet allowance
• Annual salary review
• Public holidays observed per your country
• Annual learning budget
• 20 days paid time off

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at White Creative Inc..