1st Line Support Analyst (Remote)

Company overview

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. Started by a former school district network admin in 2019, the business has grown almost entirely through referrals. Founded in 2019, we now have 22 employees.

The position

The 1st Line Support Analyst (Remote) is the first point of contact for staff with computer, phone, printer and account problems.

In this role you will

• Escalate network, server and application problems to the right team with clear notes
• Keep ticket notes and time entries up to date
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

Qualifications

• 1+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• Customer service skills and patience with non-technical users

Pluses

• Intune, Jamf or SCCM/MECM
• Network+ or Microsoft MD-102 certification
• ITIL 4 Foundation

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Benefits

₹12,00,000 - ₹14,50,000 per annum

• Public holidays observed per your country
• Two weeks of paid leave at year end
• Annual team retreat
• Annual learning budget

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TG Data Systems.