1st Line Support Analyst (Remote)

Company overview

Southside Regional Medical Centre is an acute care hospital with emergency, surgical, ICU, labour and delivery and inpatient rehab services. Clinical records are kept in Epic, and the hospital is a teaching site for nursing and residency programs. Most units hold a five-minute huddle at the start of every shift.

About the role

This is a new role. The team has doubled in size over the past year. The 1st Line Support Analyst (Remote) is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

Job duties

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.
• Write and update knowledge base articles for common problems.

What we're looking for

• 1+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.
• CompTIA A+ certification or equivalent hands-on experience.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay and benefits

Compensation: $590 to $740/month

• Long-term engagement.
• Paid in USD.
• Paid time off.

We may close the role early, so do not wait too long to apply.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southside Regional Medical Center LLC.