1st Line Support Analyst - Remote

We work with Fortune 500 companies, federal agencies and large health systems. Engagement teams range from three people to more than 200 on multi-year transformation programs.

The role

As 1st Line Support Analyst - Remote at Pandey Consulting Group, you'll handle day-to-day IT requests for about 250 employees across two offices. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently.

Main duties

• Write and update knowledge base articles for common problems.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Escalate network, server and application problems to the right team with clear notes.
• Keep ticket notes and time entries up to date.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.

Qualifications

• 0-2 years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• CompTIA A+ certification or equivalent hands-on experience.

Nice to have

• Intune, Jamf or SCCM/MECM.
• ITIL 4 Foundation.

Pay: ₹5,50,000 to ₹6,50,000 pa

Why work with us

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.

Applications are reviewed on a rolling basis.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pandey Consulting Group LLP.