1st Line Support Analyst, Remote

Job Title: 1st Line Support Analyst, Remote

Location: Remote (New Zealand)

Salary: $41,000 to $49,000 per annum

Hours: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Contract: Full-time, permanent

Started by a former school district network admin in 2018, the business has grown almost entirely through referrals. No call centre and no offshore help desk. When clients call, one of us picks up. Founded in 2018, we now have 26 employees.

Role overview

The 1st Line Support Analyst, Remote is the first point of contact for staff with computer, phone, printer and account problems.

In this role you will

Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Install and update approved software and remove anything unlicensed. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Minimum qualifications

1+ years of help desk or desktop support experience. Valid driver's licence and reliable transportation for travel between sites. Working knowledge of Windows 10/11 and basic macOS support.

Why work with us

KiwiSaver contributions. Five weeks annual leave after the first year. Paid training. Flexible hours. Paid overtime.

Applications close when we find the right person.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chen Tech Support.