1st Line Support Analyst

Paudel Bookkeeping has an opening for a 1st Line Support Analyst. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across Nepal. We talk mostly in Slack and hop on quick calls when something needs discussing.

Day to day

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Install and update approved software and remove anything unlicensed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

Minimum qualifications

• 1+ years of help desk or desktop support experience.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Familiarity with Microsoft 365 admin tasks.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay and benefits

Pay: NPR 36,000-NPR 43,000 a month

• Medical insurance.
• Paid leave.
• Social Security Fund contribution.

About us

The firm runs on CCH Axcess, Caseware and a client portal for document exchange. Most of the year is steady work, and January to April is busy season. We have been family run since 1968.

We will only contact shortlisted applicants.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paudel Bookkeeping Pvt. Ltd..