1st Line Support Analyst

Regulatory oversight is constant, and the compliance department is one of the largest in the company. We started in 1991 and have grown to about 690 people.

About the role:

NN Capital has an opening for a 1st Line Support Analyst. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote position. Most of the team is in Karachi, but nobody is required to come in.

In this role you will:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Connect remote users to VPN and troubleshoot access issues
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Escalate network, server and application problems to the right team with clear notes

You'll need:

• 1+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Compensation and benefits:

• Medical insurance
• Provident fund
• Paid leave
• Life insurance
• Two bonuses a year
• Overtime pay

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NN Capital.