1st Line Support Analyst

Who we are:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

What this job is:

The 1st Line Support Analyst is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across Pakistan. We send you a laptop and the accessories you need on day one.

What you'll do:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Escalate network, server and application problems to the right team with clear notes.
• Install and update approved software and remove anything unlicensed.

What we're looking for:

• Valid driver's licence and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Pluses:

• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Pay and benefits:

Pay: PKR 71,000 - PKR 82,000 a month

• Overtime pay.
• Two bonuses a year.
• Provident fund.
• Paid leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hilal Networks.