1st Line Support Analyst

From the branch in Pembroke Pines, recruiters fill orders same-day whenever they can. Founded in 1997, we now have 60 employees. Commission is paid monthly on gross margin.

Overview

We are adding a 1st Line Support Analyst to our operations team. Our operations team closes around 600 tickets a month and needs one more person on the desk. The company is based in Pembroke Pines, the US. The team is distributed across several countries. This is a full-time remote role. We use an employer of record in the UK, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Eastern time.

Job duties

Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Escalate network, server and application problems to the right team with clear notes. Keep ticket notes and time entries up to date. Connect remote users to VPN and troubleshoot access issues.

What you'll need

1-2 years of help desk or desktop support experience. Valid driver's licence and reliable transportation for travel between sites. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred. Experience with Active Directory user and group management. CompTIA A+ certification or equivalent hands-on experience.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What we offer

Annual learning budget. Public holidays observed per your country. Flexible hours. Health insurance through our employer-of-record partner. Paid sick days.

We are committed to equality, diversity and inclusion, and we welcome applications from everyone.

You must have the right to work in the UK.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Croft Staffing Solutions Inc..