1st Line Support Analyst

Since 1927, the bank has grown through more than a dozen acquisitions. Most lenders have lived in the area for decades and know their borrowers.

About the role:

Chestnuttrack is hiring a 1st Line Support Analyst to work remotely from India. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. You will need at least 3 hours of overlap with US Pacific time.

Responsibilities:

Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Keep ticket notes and time entries up to date. Install and update approved software and remove anything unlicensed. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Connect remote users to VPN and troubleshoot access issues. Track hardware inventory and warranty status in the asset system. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

Required qualifications:

1+ years of help desk or desktop support experience. Experience with Active Directory user and group management. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred. CompTIA A+ certification or equivalent hands-on experience. Familiarity with Microsoft 365 admin tasks. Customer service skills and patience with non-technical users.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation: ₹11,50,000 - ₹14,00,000 per annum

Benefits:

Wellness allowance. Annual learning budget. Monthly internet allowance. Home office setup budget. Co-working space stipend.

We will only contact shortlisted applicants.

Include your expected salary and earliest start date with your application.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnuttrack.