1st Line Support Analyst

Who we are:

Based in The Hague, Brabant Computer Services also runs a small colocation rack for clients who want local backups. Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits.

What this job is:

This role opened up after a team member moved internally. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours are 10:00 to 15:00 CET. Communication happens mostly in Slack and short video calls.

In your first few months you will:

• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Write and update knowledge base articles for common problems
• Connect remote users to VPN and troubleshoot access issues
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date

What you bring:

• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Desirable:

• Experience supporting healthcare, legal or manufacturing environments

Pay and benefits:

• Flexible hours
• Performance bonus
• Company laptop
• 20 days paid time off
• Public holidays observed per your country
• Co-working space stipend
• Monthly internet allowance

Candidates must be eligible to work in India.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brabant Computer Services B.V..