Senior Inside Sales Representative

Regional distributors acquired since 1954 still operate under their local names. Customers include contractors, manufacturers, institutions and government agencies. Counter opens at 6:30 a.m. for contractors.

Role overview

We are adding headcount to this team, so this is a new seat. Good fit for someone with a year or two of phone sales or customer service who wants a commission plan. You will work with outside reps and the warehouse to get customers what they ordered, when they were told they would get it. This position is on site in Genoa.

Duties

• Convert quotes to sales orders and confirm pricing, freight and ship dates
• Learn product specs well enough to suggest substitutes when items are out of stock
• Build quotes in the ERP (Epicor or NetSuite) and follow up within 48 hours
• Check stock and lead times with purchasing before promising delivery
• Log calls, emails and next steps in Salesforce or HubSpot
• Answer inbound sales calls and web inquiries, typically 30 to 50 per day
• Support outside sales reps with quotes, samples and order status for their territories
• Reactivate lapsed customers who have not ordered in six months or more

Qualifications

• 5-7 years of phone sales, inside sales or customer service experience
• Accurate with numbers. You will calculate margin and freight on the fly
• Comfortable on the phone for most of the day
• Professional tone with customers who are frustrated about lead times
• Reliable attendance

Preferred qualifications

• Bilingual English and Spanish
• ERP experience (Epicor, NetSuite, SAP Business One)

Schedule: Monday to Friday, 7:30 AM to 4:30 PM

Pay and benefits

• Private health insurance
• Flexible start and finish times
• Training budget
• Life insurance
• Meal vouchers

Shortlisted candidates will hear from us within two weeks.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Negozio De Santis S.r.l..