Senior Customer Success Manager

About the job

Most engagements run three to nine months, with a small team on site part of the week. Westside Strategies has an opening for a Senior Customer Success Manager. Success in this role is measured on gross retention, product adoption and account health scores. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time.

Build success plans with measurable goals for each account
Document every customer touch in Salesforce
Own a portfolio of 30 to 50 accounts and their overall health

Skills and experience

6+ years in customer success, account management or implementation at a SaaS company
Experience managing renewals or retention targets

We offer flexible hours and monthly payments via wire transfer or Wise.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Westside Strategies.