Senior Customer Success Manager

About us

Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync. We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Code review is required on every pull request, and nobody merges their own changes.

What this job is

You will be the customer's main contact after the sale and their voice inside Trellisrun Technologies. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Fully remote. You can work from anywhere in India. Monday to Friday, regular working hours, flexible start and finish.

What you'll do

• Monitor usage and health scores in Gainsight and act on red flags.
• Flag expansion opportunities to the account executive or account manager.
• Build success plans with measurable goals for each account.
• Report monthly on churn risk and saves.
• Run quarterly business reviews with customer stakeholders.
• Escalate product bugs and feature requests through Jira with clear context.

What we're looking for

• Experience managing renewals or retention targets.
• Working knowledge of Salesforce.
• Travel up to 15%.
• Organised across many accounts at once.
• Bachelor's degree or equivalent experience.

Preferred qualifications

• Prior implementation or onboarding role.

Compensation and benefits

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Gratuity.
• Internet reimbursement.
• Flexible hours.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trellisrun Technologies.