Senior Customer Success Manager

Stratton Freight Solutions is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You can work from home anywhere in Pakistan. We have no office requirement. A stable internet connection and a backup power option are required.

Duties

• Run quarterly business reviews with customer stakeholders
• Document every customer touch in Salesforce
• Create help centre articles when the same question keeps coming up
• Flag expansion opportunities to the account executive or account manager

What you'll need

• 5+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Bachelor's degree or equivalent experience
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Able to learn a technical product and explain it in plain terms
• Working knowledge of Salesforce

Perks and benefits

Salary: PKR 140,000-PKR 180,000 a month

• Flexible schedule

About the company

Stratton Freight Solutions is a third-party logistics provider handling freight brokerage, warehousing and fulfillment.

Candidates must be eligible to work in Pakistan.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stratton Freight Solutions.