Senior Customer Success Manager

Company overview:

Certifications across the team include OSCP, GPEN and CISSP. Our lab is a back room full of test hardware, old routers and a rack of virtual machines. Nobody gets in trouble for clicking a test phish. You report it and move on.

The position:

The Senior Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. You will be the customer's main contact after the sale and their voice inside Ryeport Labs. Remote, open to candidates across the US. You can set your own hours around a daily morning check-in. Day-to-day communication is in Slack and Google Meet.

What you'll be doing:

• Flag expansion opportunities to the account executive or account manager.
• Build success plans with measurable goals for each account.
• Monitor usage and health scores in Gainsight and act on red flags.
• Coordinate with support on open tickets for your accounts.
• Drive renewals alongside the commercial team, starting 120 days out.

Who you are:

• Working knowledge of Salesforce.
• Bachelor's degree or equivalent experience.
• Travel up to 15%.

Why work with us:

Compensation: $120,000 - $140,000 per year

• 401(k) with 4% match.
• Annual bonus.
• Referral program.
• Health insurance.
• Gym membership reimbursement.

Apply with your resume. A cover letter is optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryeport Labs Inc..