Senior Customer Success Manager, Remote

A bit about us

We are a small, self-funded team building a booking app for independent salons and tattoo studios. Two developers, a designer and a support lead make up most of the company, so everyone touches the product. Most engineers work remotely and come into the office one week a quarter for planning.

Overview

You will be the customer's main contact after the sale and their voice inside SF Data. Fully remote. You can work from anywhere in India. Most of our work is async, and meetings are kept short. A stable internet connection and a backup power option are required.

Essential duties and responsibilities

• Own a portfolio of 30 to 50 accounts and their overall health
• Report monthly on churn risk and saves
• Recruit happy customers for references and case studies
• Monitor usage and health scores in Gainsight and act on red flags

What we're looking for

• 5+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Calm under pressure when a customer is angry

Nice to have

• Zendesk or Intercom experience

Benefits

• Health insurance for you and your family
• Provident fund
• Paid leave

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SF Data.