Senior Customer Success Manager (Remote)

About Memphis EdTech

Since 1988, the company has produced continuing education courses for nurses, pharmacists and accountants. We run a learning management system that corporate training teams use to assign, track and report on courses. Style guide reviews are part of every project.

The role

You will be the customer's main contact after the sale and their voice inside Memphis EdTech. Memphis EdTech is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Hours are flexible, with one short team call each morning.

Day to day

• Flag expansion opportunities to the account executive or account manager.
• Lead kickoff calls and onboarding plans with new customers.
• Document every customer touch in Salesforce.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Report monthly on churn risk and saves.
• Drive renewals alongside the commercial team, starting 120 days out.
• Recruit happy customers for references and case studies.

What you bring

• 5-7 years in customer success, account management or implementation at a SaaS company.
• Comfortable presenting to directors and VPs.
• Able to learn a technical product and explain it in plain terms.

Preferred qualifications

• Prior implementation or onboarding role.

What we offer

The salary range for this role is $117,000 to $148,000 a year. This range reflects base salary only.

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• 11 paid holidays.
• Employee discount.
• Referral program.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Memphis EdTech.