Senior Customer Success Manager (Remote)

Who we are:

Lynn Digital builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Releases go out Tuesday mornings, never on Fridays.

The role:

Lynn Digital is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Our headquarters is in Lynn, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. A stable internet connection and a backup power option are required.

What you'll do:

• Recruit happy customers for references and case studies.
• Document every customer touch in Salesforce.
• Lead kickoff calls and onboarding plans with new customers.
• Flag expansion opportunities to the account executive or account manager.

What you bring:

• 5-7 years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Comfortable presenting to directors and VPs.
• Bachelor's degree or equivalent experience.

Desirable:

• Zendesk or Intercom experience.
• Prior implementation or onboarding role.

Perks and benefits:

Salary: $2,100-$2,600/month

• Paid in USD.
• Paid time off.
• Monthly payments via wire transfer or Wise.

Please submit your CV in English.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lynn Digital.