Senior Customer Success Manager

The position:

You will be the customer's main contact after the sale and their voice inside Rao Networks. Remote position. Most of the team is in Chennai, but nobody is required to come in. Flexible hours with a daily team call in the morning. Strong written English is important, since much of our work is async.

In this role you will:

• Report monthly on churn risk and saves.
• Monitor usage and health scores in Gainsight and act on red flags.
• Run quarterly business reviews with customer stakeholders.
• Escalate product bugs and feature requests through Jira with clear context.
• Build success plans with measurable goals for each account.

Who you are:

• Able to learn a technical product and explain it in plain terms.
• Travel up to 15%.
• Comfortable presenting to directors and VPs.
• Bachelor's degree or equivalent experience.

Nice to have:

• Prior implementation or onboarding role.
• Certified Customer Success Manager (CCSM) or similar.
• Background in healthcare, logistics or financial services customers.

Perks and benefits:

₹12,50,000 to ₹15,00,000 per year

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Meal coupons.
• Learning budget.

The company:

Across Tamil Nadu, the company runs 14 branch offices and a central depot for hardware staging and imaging. Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. We started in 1995 and have grown to about 300 people.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rao Networks.