Senior Customer Success Manager

About us

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Denmark. Regulatory oversight is constant, and the compliance department is one of the largest in the company. Compliance reviews outgoing client email, so expect to write carefully.

The previous person in this role moved to another team. Pedersen Rådgivning is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. The Senior Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote position. Most of the team is in Aarhus, but nobody is required to come in. You can set your own hours around a daily morning check-in.

Duties

• Coordinate with support on open tickets for your accounts
• Document every customer touch in Salesforce
• Own a portfolio of 30 to 50 accounts and their overall health
• Create help centre articles when the same question keeps coming up
• Monitor usage and health scores in Gainsight and act on red flags

Who you are

• 5-7 years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Bachelor's degree or equivalent experience

Preferred

• Prior implementation or onboarding role

Benefits

• Private health insurance
• Occupational pension
• Five weeks of annual leave
• Wellness allowance

If you are shortlisted, we will reach out to set up a first call.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pedersen Rådgivning.