Senior Customer Success Manager

ABOUT PAK DATA:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Founded in 2001, we now have 120 employees.

ABOUT THE ROLE:

Success in this role is measured on gross retention, product adoption and account health scores. Pak Data is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across Pakistan. Clear written English is a must, as the team works across time zones.

WHAT YOU'LL DO:

• Build success plans with measurable goals for each account.
• Drive renewals alongside the commercial team, starting 120 days out.
• Recruit happy customers for references and case studies.
• Lead kickoff calls and onboarding plans with new customers.
• Coordinate with support on open tickets for your accounts.

WHAT WE'RE LOOKING FOR:

• 5-7 years in customer success, account management or implementation at a SaaS company.
• Travel up to 15%.
• Bachelor's degree or equivalent experience.

PREFERRED QUALIFICATIONS:

• Zendesk or Intercom experience.
• Background in healthcare, logistics or financial services customers.

WHY WORK WITH US:

• Medical insurance.
• Provident fund.
• Paid leave.
• Fuel allowance.
• Two bonuses a year.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pak Data (Pvt.) Ltd..