Senior Customer Success Manager

A bit about us

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Brno. Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync.

The position

We are creating this position because the workload has grown. Jeseníky Technologies is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. The Senior Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Hybrid. You will need to be in Brno at least two days per week.

Day to day

• Flag expansion opportunities to the account executive or account manager
• Drive renewals alongside the commercial team, starting 120 days out
• Run quarterly business reviews with customer stakeholders
• Train new users and admins over Zoom and in person
• Build success plans with measurable goals for each account
• Coordinate with support on open tickets for your accounts

Qualifications

• 5-7 years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Able to learn a technical product and explain it in plain terms
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Travel up to 15%
• Comfortable presenting to directors and VPs

Pay and benefits

• Private medical care
• Multisport card
• Flexible hours
• Annual bonus
• Life insurance
• Language courses
• Hybrid working

Relocation support is available for the right candidate.

Please include your notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jeseníky Technologies.