Senior Customer Success Manager

We employ 1,400 people in hotels and our corporate office. Most managers started at the front desk or in housekeeping.

You will be the customer's main contact after the sale and their voice inside Hotel Banat. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. This position is on site in Bucharest.

Main duties:

• Escalate product bugs and feature requests through Jira with clear context
• Build success plans with measurable goals for each account
• Run quarterly business reviews with customer stakeholders
• Create help centre articles when the same question keeps coming up
• Document every customer touch in Salesforce
• Flag expansion opportunities to the account executive or account manager
• Monitor usage and health scores in Gainsight and act on red flags
• Recruit happy customers for references and case studies

Required qualifications:

• 5+ years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Travel up to 15%
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Why work with us:

Pay: RON 16,000 - RON 19,500/month

• Private medical care
• Extra annual leave days
• Training budget
• Annual bonus
• Flexible hours

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hotel Banat.