Senior Customer Success Manager

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Everything runs on a single Rails app and one Postgres database, deployed on Heroku.

You will be the customer's main contact after the sale and their voice inside Hangang Digital. This role is fully remote within South Korea. A quiet workspace and good internet are required.

What you'll do:

• Escalate product bugs and feature requests through Jira with clear context.
• Document every customer touch in Salesforce.
• Lead kickoff calls and onboarding plans with new customers.
• Coordinate with support on open tickets for your accounts.

What we're looking for:

• 6+ years in customer success, account management or implementation at a SaaS company.
• Organised across many accounts at once.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Able to learn a technical product and explain it in plain terms.

Bonus points:

• SQL or Looker for pulling your own account data.
• Experience with usage-based pricing.
• Prior implementation or onboarding role.

Pay and benefits:

Pay: ₩52,000,000-₩61,000,000 a year

• Annual incentive.
• Paid leave.
• Meal allowance.
• Flexible hours.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hangang Digital.