Senior Customer Success Manager

Green Labs employs 280 people across engineering hubs in Indianapolis and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

The role

Green Labs is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday. Communication happens mostly in Slack and short video calls.

What you'll be doing

• Monitor usage and health scores in Gainsight and act on red flags.
• Coordinate with support on open tickets for your accounts.
• Run quarterly business reviews with customer stakeholders.
• Flag expansion opportunities to the account executive or account manager.
• Create help center articles when the same question keeps coming up.
• Drive renewals alongside the commercial team, starting 120 days out.

Required qualifications

• 6+ years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Organized across many accounts at once.
• Comfortable presenting to directors and VPs.

Nice to have

• Prior implementation or onboarding role.
• Background in healthcare, logistics or financial services customers.

Rate: $120,000 - $159,000 per year

What you get

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid holidays.
• Tuition reimbursement.
• Flexible schedule.
• Employee assistance program.
• 12 weeks of paid parental leave.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Labs LLC.