Senior Customer Success Manager

Green Labs employs 280 people across engineering hubs in Indianapolis and three other locations, building ERP software for mid-market manufacturers. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

Green Labs has an opening for a Senior Customer Success Manager. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote within the US. The team meets in Indianapolis once a quarter, travel covered. Standard office hours, Monday to Friday, with flexibility around them. Communication happens mostly in Slack and short video calls.

Responsibilities:

• Own a portfolio of 30 to 50 accounts and their overall health
• Create help center articles when the same question keeps coming up
• Drive renewals alongside the commercial team, starting 120 days out
• Report monthly on churn risk and saves
• Escalate product bugs and feature requests through Jira with clear context

Who you are:

• 5-7 years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Experience managing renewals or retention targets
• Calm under pressure when a customer is angry
• Bachelor's degree or equivalent experience
• Comfortable presenting to directors and VPs

Pay and benefits:

The salary range for this role is $120,000-$138,000/year. This range reflects base salary only.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Life insurance
• Health insurance
• $1,000 home office setup budget

Green Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Labs LLC.