Senior Customer Success Manager

5,700 employees work in product, content, sales and customer success. Accessibility testing against WCAG 2.1 AA is part of every release.

The position:

You will be the customer's main contact after the sale and their voice inside Elmstead Learning. You will be employed through our employer-of-record partner in India, with a local contract and salary paid in Indian rupees. Flexible hours with a daily team call in the morning. You will need a stable internet connection and a backup power source (UPS or inverter).

Your responsibilities:

• Monitor usage and health scores in Gainsight and act on red flags
• Drive renewals alongside the commercial team, starting 120 days out
• Report monthly on churn risk and saves
• Build success plans with measurable goals for each account
• Escalate product bugs and feature requests through Jira with clear context

Minimum qualifications:

• Organised across many accounts at once
• Experience managing renewals or retention targets
• Working knowledge of Salesforce
• Calm under pressure when a customer is angry

Benefits:

• Annual learning budget
• Co-working space stipend
• Two weeks of paid leave at year end
• Annual team retreat
• Monthly internet allowance
• Public holidays observed per your country
• Wellness allowance

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elmstead Learning.