Senior Customer Success Manager

About Dunmore

Institutional clients include pension funds, endowments and insurance companies.

We're looking for a Senior Customer Success Manager to join our team in New York City. Most of the work happens on Zoom and email, with occasional on-site visits for larger customers.

Day to day

• Escalate product bugs and feature requests through Jira with clear context.
• Build success plans with measurable goals for each account.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Coordinate with support on open tickets for your accounts.
• Monitor usage and health scores in Gainsight and act on red flags.
• Train new users and admins over Zoom and in person.

Skills and experience

• 5+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Able to learn a technical product and explain it in plain terms.
• Bachelor's degree or equivalent experience.
• Experience managing renewals or retention targets.
• Working knowledge of Salesforce.

Also helpful

• Zendesk or Intercom experience.

What we offer

Pay: $131,000 - $168,000 per year

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Professional development budget.
• Free parking.

Dunmore provides equal employment opportunities to all employees and applicants.

If this sounds like a fit, apply with a resume. A cover letter is optional.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..