Senior Customer Success Manager

About the company

Since 2011, the platform has grown to more than 5,000 corporate customers. Accessibility testing against WCAG 2.1 AA is part of every release. Fridays are meeting-free.

Position summary

This is a newly created position. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across Germany. Monday to Friday, regular working hours, flexible start and finish. Communication happens mostly in Slack and short video calls.

In this role you will

• Escalate product bugs and feature requests through Jira with clear context.
• Report monthly on churn risk and saves.
• Create help centre articles when the same question keeps coming up.
• Coordinate with support on open tickets for your accounts.
• Monitor usage and health scores in Gainsight and act on red flags.
• Document every customer touch in Salesforce.
• Build success plans with measurable goals for each account.

Who you are

• 6+ years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Experience managing renewals or retention targets.
• Travel up to 15%.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

What we offer

Salary range: €60,000 - €81,000/year

• Company pension scheme.
• 30 days of annual leave.
• Christmas bonus.

If you are shortlisted, we will reach out to set up a first call.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Academy.