Senior Customer Success Manager

A bit about us

Government agencies and defence contractors make up a large share of revenue, and many roles require a clearance.

Position summary

Clevis Security is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote within India. The team meets in Chennai once a quarter, travel covered. You can set your own hours around a daily morning check-in.

Key responsibilities

• Coordinate with support on open tickets for your accounts
• Lead kickoff calls and onboarding plans with new customers
• Build success plans with measurable goals for each account
• Create help centre articles when the same question keeps coming up

Skills and experience

• 5+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Working knowledge of Salesforce
• Comfortable presenting to directors and VPs
• Travel up to 15%
• Experience managing renewals or retention targets

Desirable

• SQL or Looker for pulling your own account data

Compensation and benefits

Compensation: ₹13-15.5 LPA

• Health insurance for you and your family
• Provident fund
• Paid leave
• Flexible hours
• Internet reimbursement
• Learning budget

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clevis Security Pvt Ltd.