Senior Customer Success Manager

About the company:

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We started in 2010 and have grown to about 520 people.

The Senior Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Our team is spread across 9 countries. Headquarters is in Frisco. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Day to day:

• Recruit happy customers for references and case studies
• Build success plans with measurable goals for each account
• Create help centre articles when the same question keeps coming up
• Coordinate with support on open tickets for your accounts

Qualifications:

• Organised across many accounts at once
• Able to learn a technical product and explain it in plain terms
• Working knowledge of Salesforce

Pluses:

• SQL or Looker for pulling your own account data

Benefits:

Compensation: $1,250 to $1,500/month

• Paid in USD
• Paid time off
• Company laptop
• Monthly payments via wire transfer or Wise

Only shortlisted candidates will be contacted.

Candidates must be eligible to work in Pakistan.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CKG Cloud.