Senior Customer Success Manager

About the role

We are adding a Senior Customer Success Manager to our operations team. Success in this role is measured on gross retention, product adoption and account health scores. Hybrid: two days in the office in Los Angeles, the rest from home.

Essential duties and responsibilities

• Monitor usage and health scores in Gainsight and act on red flags
• Recruit happy customers for references and case studies
• Build success plans with measurable goals for each account
• Train new users and admins over Zoom and in person

About you

• 5-7 years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Working knowledge of Salesforce
• Travel up to 15%

What we offer

Salary: $121,000 - $134,000/year

• Professional development budget
• Paid time off
• Employee assistance program
• Annual bonus
• Three weeks of PTO to start

A bit about us

Our product started as a side project in 2019 and now has a few hundred paying customers, mostly in California. Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Laptops are MacBook Pros, and you pick your own editor.

Apply with your resume. A cover letter is optional.

No recruitment agencies, please.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Catawba Cloud.