Senior Customer Success Manager

About us

BE Learn serves more than 10 million learners across schools, universities and businesses. Production studios in Phoenix and abroad record and edit thousands of hours of video a year.

About the role

The Senior Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote. You can work from anywhere in the US. Weekday working hours, with room to shift your day when needed. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Build success plans with measurable goals for each account.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Report monthly on churn risk and saves.
• Run quarterly business reviews with customer stakeholders.
• Create help center articles when the same question keeps coming up.
• Flag expansion opportunities to the account executive or account manager.
• Recruit happy customers for references and case studies.

Who you are

• 5+ years in customer success, account management or implementation at a SaaS company.
• Comfortable presenting to directors and VPs.
• Organized across many accounts at once.
• Bachelor's degree or equivalent experience.
• Able to learn a technical product and explain it in plain terms.
• Experience managing renewals or retention targets.

Preferred

• Certified Customer Success Manager (CCSM) or similar.
• Background in healthcare, logistics or financial services customers.
• Prior implementation or onboarding role.

Compensation and benefits

The salary range for this role is $133,000 - $180,000/year. This range reflects base salary only.

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid parental leave.
• Referral program.
• Annual bonus.
• Flexible schedule.

BE Learn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applications are reviewed as they come in.

New hires usually start two to three weeks after accepting an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BE Learn.