Senior Customer Success Manager

About the job

A bit about us:

Training is standardised across branches, with an online academy and in-person skills checks. 2,900 employees, most of them caregivers working in clients' homes.

The position:

This is a backfill for a team member who is relocating. You will be the customer's main contact after the sale and their voice inside Al Salam Elderly Care. This position is on site in Cairo.

In this role you will:

Recruit happy customers for references and case studies. Build success plans with measurable goals for each account. Lead kickoff calls and onboarding plans with new customers. Run quarterly business reviews with customer stakeholders. Report monthly on churn risk and saves. Monitor usage and health scores in Gainsight and act on red flags.

Qualifications:

5+ years in customer success, account management or implementation at a SaaS company. Calm under pressure when a customer is angry. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform. Travel up to 15%.

What we offer:

Rate: EGP 30,000 to EGP 38,000 monthly

Medical cover. Pension contribution. Annual leave.

Candidates must be eligible to work in Egypt.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Salam Elderly Care.