Enterprise Customer Success Manager

Who we are:

Two developers, a designer and a support lead make up most of the company, so everyone touches the product.

What this job is:

Winchreach Labs is hiring an Enterprise Customer Success Manager for our Houston location. Success in this role is measured on gross retention, product adoption and account health scores. Fully remote, but we prefer candidates within a few hours of Central time.

What you'll work on:

• Recruit happy customers for references and case studies
• Run quarterly business reviews with customer stakeholders
• Own a portfolio of 30 to 50 accounts and their overall health
• Lead kickoff calls and onboarding plans with new customers
• Drive renewals alongside the commercial team, starting 120 days out
• Monitor usage and health scores in Gainsight and act on red flags
• Create help center articles when the same question keeps coming up

You have:

• 5+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce

What we offer:

Rate: $112,000 - $129,000 per year

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid holidays
• Cell phone reimbursement

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchreach Labs.