Enterprise Customer Success Manager

Since 1999, the platform has grown to more than 5,000 corporate customers. Thatcher Learning serves more than 10 million learners across schools, universities and businesses.

The role

Thatcher Learning is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You will be the customer's main contact after the sale and their voice inside Thatcher Learning. Our headquarters is in Tulsa, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties

• Run quarterly business reviews with customer stakeholders
• Recruit happy customers for references and case studies
• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts
• Report monthly on churn risk and saves

Required qualifications

• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Comfortable presenting to directors and VPs
• Working knowledge of Salesforce
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms

Preferred qualifications

• Experience with usage-based pricing
• Prior implementation or onboarding role
• Background in healthcare, logistics or financial services customers
• Certified Customer Success Manager (CCSM) or similar

Why work with us

• Paid time off
• Flexible hours
• Monthly payments via wire transfer or Wise

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thatcher Learning Inc..