Enterprise Customer Success Manager

Who we are

We do penetration testing, red team engagements and web application assessments for banks, hospitals and SaaS companies. Identity and access management projects, mostly Okta and Entra ID rollouts, have been part of the business since 1990.

About the role

The Enterprise Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote, open to candidates across Nepal. We talk mostly in Slack and hop on quick calls when something needs discussing.

Day to day

• Coordinate with support on open tickets for your accounts.
• Build success plans with measurable goals for each account.
• Escalate product bugs and feature requests through Jira with clear context.
• Lead kickoff calls and onboarding plans with new customers.
• Drive renewals alongside the commercial team, starting 120 days out.

About you

• Able to learn a technical product and explain it in plain terms.
• Comfortable presenting to directors and VPs.
• Working knowledge of Salesforce.
• Organised across many accounts at once.

Pluses

• Prior implementation or onboarding role.
• Experience with usage-based pricing.

Perks and benefits

• Medical insurance.
• Company laptop.
• Learning budget.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TGR Cyber.