Enterprise Customer Success Manager

Company overview

Talus employs 2,400 people across engineering hubs in Kaunas and three other locations, building ERP software for mid-market manufacturers. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Laptops are MacBook Pros, and you pick your own editor.

We need an Enterprise Customer Success Manager. This is a full-time position based in Kaunas, Kaunas County. Most of the work happens on Zoom and email, with occasional on-site visits for larger customers. Success in this role is measured on gross retention, product adoption and account health scores.

Duties

• Recruit happy customers for references and case studies
• Create help centre articles when the same question keeps coming up
• Report monthly on churn risk and saves
• Lead kickoff calls and onboarding plans with new customers

What we're looking for

• 5+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Bachelor's degree or equivalent experience
• Organised across many accounts at once
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Why work with us

Compensation: €2,900 - €3,400/month

• Private medical care
• Extra annual leave days
• Cafeteria benefit system
• Life insurance
• Language courses
• Flexible hours

Candidates must be eligible to work in Lithuania.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talus AB.