Enterprise Customer Success Manager

Steelloop is hiring a CSM for the SMB segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. You can work from home anywhere in the US. We have no office requirement. Normal working hours, Monday to Friday. We talk mostly in Slack and hop on quick calls when something needs discussing.

Job duties:

• Recruit happy customers for references and case studies.
• Build success plans with measurable goals for each account.
• Report monthly on churn risk and saves.
• Monitor usage and health scores in Gainsight and act on red flags.
• Run quarterly business reviews with customer stakeholders.
• Lead kickoff calls and onboarding plans with new customers.
• Document every customer touch in Salesforce.
• Drive renewals alongside the commercial team, starting 120 days out.

Who you are:

• 5+ years in customer success, account management or implementation at a SaaS company.
• Organized across many accounts at once.
• Calm under pressure when a customer is angry.

Compensation and benefits:

Rate: $134,000 - $184,000/year

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Employee discount.
• Profit sharing.
• Flexible schedule.

About the company:

Regional vice presidents oversee clusters of branches in New York and neighboring markets. Founded in 1905, we now have 2,900 employees.

Steelloop provides equal employment opportunities to all employees and applicants.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steelloop Inc..