Enterprise Customer Success Manager

Who we are:

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Most engineers work remotely and come into the office one week a quarter for planning.

The Enterprise Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. You can work from home anywhere in the US. We have no office requirement. Few meetings, lots of written updates. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities:

• Flag expansion opportunities to the account executive or account manager.
• Report monthly on churn risk and saves.
• Document every customer touch in Salesforce.
• Coordinate with support on open tickets for your accounts.
• Create help center articles when the same question keeps coming up.

Requirements:

• 5+ years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Preferred:

• Zendesk or Intercom experience.

Perks and benefits:

Salary: $123,000 - $143,000 per year

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid parental leave.
• Tuition reimbursement.
• Employee assistance program.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn Digital.