Enterprise Customer Success Manager (Remote)

We are creating this position because the workload has grown. The Enterprise Customer Success Manager (Remote) owns post-sale relationships for a book of software customers, from onboarding through renewal.

What you'll do

• Document every customer touch in Salesforce
• Monitor usage and health scores in Gainsight and act on red flags
• Run quarterly business reviews with customer stakeholders
• Create help centre articles when the same question keeps coming up

Minimum qualifications

• 6+ years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Working knowledge of Salesforce
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience

What we offer

• Flexible hours
• Company laptop

About Southern Cross Systems

Headquartered in Melbourne since 2012, the company now sells in 40 countries and supports customers in 11 languages. Southern Cross Systems employs 840 people across engineering hubs in Melbourne and three other locations, building ERP software for mid-market manufacturers. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

We may close this posting early once we have enough applications.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Cross Systems.