Enterprise Customer Success Manager (Remote)

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

Looking for an Enterprise Customer Success Manager (Remote) who wants to stay somewhere for a while. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You will be employed through our employer-of-record partner in Croatia, with a local contract and salary paid in euros. Working hours overlap with Central European Time. We ship you a laptop and accessories before your first day.

Essential duties and responsibilities:

• Document every customer touch in Salesforce
• Own a portfolio of 30 to 50 accounts and their overall health
• Drive renewals alongside the commercial team, starting 120 days out
• Build success plans with measurable goals for each account
• Coordinate with support on open tickets for your accounts
• Lead kickoff calls and onboarding plans with new customers
• Escalate product bugs and feature requests through Jira with clear context

Qualifications:

• 5+ years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Working knowledge of Salesforce
• Comfortable presenting to directors and VPs
• Bachelor's degree or equivalent experience
• Organised across many accounts at once

Nice to have:

• Background in healthcare, logistics or financial services customers
• SQL or Looker for pulling your own account data
• Certified Customer Success Manager (CCSM) or similar

Why work with us:

• Two weeks of paid leave at year end
• Monthly internet allowance
• Annual team retreat
• Company laptop
• Flexible hours
• Paid parental leave

Tell us your notice period and what salary you are looking for.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rutledge Digital B.V..